1. Purpose

This Privacy & Security Policy explains how VANZOO collects, stores, uses, and protects customer data obtained through service orders, online interactions, and communications. By using our services or website, you consent to the practices described below.

2. Information We Collect

VANZOO collects only the minimum information required to process and deliver services:

• Name, address, and contact details (phone number, email)
• Order and service details
• Payment details (processed securely through payment gateways)
• Feedback, preferences, or complaint records

3. How We Use Information

Your data is used solely for legitimate service-related purposes, including:

• Processing and fulfilling pickup, cleaning, and delivery orders
• Sending confirmations, invoices, and updates
• Managing billing and payments
• Communicating order or policy changes
• Improving service quality and customer experience
• Sending promotional offers or updates

4. Data Protection and Storage

• All customer data is stored on secure, encrypted servers with restricted access.
• VANZOO implements physical and digital security controls to prevent unauthorized access.
• Payment data is processed only via PCI-DSS-compliant third-party payment processors.
• VANZOO does not store sensitive financial information such as credit/debit card numbers.
• Staff handling customer data are bound by confidentiality obligations.

5. Data Sharing

• Information is shared only with authorized third parties essential for service delivery (e.g., logistics, payment gateways).
• These partners are contractually bound to uphold strict data protection standards.
• VANZOO does not sell, trade, or disclose personal information for marketing to external entities.

6. Cookies and Analytics

• Our website may use cookies to enhance user experience, track service performance, and analyze website traffic.
• Cookies do not contain personal or financial data.
• Users can disable cookies through browser settings without affecting essential services.

7. Customer Rights

Customers have the right to:

• Access the information VANZOO holds about them.
• Request correction or deletion of personal data.
• Withdraw consent for promotional communication at any time.

To exercise these rights, customers may email care@vanzoo.in. Requests will be processed promptly as per applicable laws.

8. Data Retention

• Data is retained only for as long as necessary to fulfill service obligations or comply with legal requirements.
• VANZOO may retain anonymized transaction data for audit, reporting, and business analysis.

9. Updates to Policy

This Privacy & Security Policy may be updated periodically. Updated versions will be published on www.vanzoo.in. Continued use of VANZOO services after such changes constitutes acceptance of the updated policy.

10. Contact for Privacy Concerns

For all privacy or data-related questions, please contact:

VANZOO – Premium Organic Dry Clean
Phone: +91 9091671666
Email: care@vanzoo.in
Website: www.vanzoo.in