1. General

By using VANZOO’s services, you agree to these Terms & Conditions. These apply to all garments, shoes, accessories, curtains, carpets, and other items accepted for cleaning, pressing, alteration, or repair.

VANZOO maintains the highest industry standards but cannot guarantee results beyond the limitations inherent in fabrics, dyes, and trims. Customers are advised to read these terms before placing an order.

2. Scope of Services

• VANZOO provides dry cleaning, laundry, pressing, shoe and bag cleaning, leather and suede care, carpet and curtain cleaning, and related services.
• All services include Free Home Pickup and Delivery across the service area as decided by management from time to time.
• Curtain cleaning includes Free de-Installation and Re-Installation post-cleaning.
• Standard delivery time is 5–7 business days from pickup.

3. Liability

• VANZOO’s maximum liability in case of loss, theft, or damage is limited to five (5) times the service charge of the specific item, excluding carpets, curtains, and leather goods.
• In case of carpets, curtains and leather goods the maximum liability will be decided by the management for each case and such decision is binding and final.
• Garments or articles with beads, sequins, crystals, buckles, zippers, lace, embroidery, or delicate fabrics are cleaned strictly at the owner’s risk.
• Cleaning methods are chosen based on care labels or professional judgment when absent.
• No guarantee of complete stain removal is made, as some stains (e.g., ink, oil, rust, oxidized marks) may be permanent and excessive treatment with stain removing chemicals may risk damage.
• VANZOO is not responsible for:
  
  • Color fading, bleeding, or shrinkage caused by poor-quality dyes or materials.
  • Weakness, tears, or fabric damage due to pre-existing conditions.
  • Hydrolysis or cracking of PU soles or natural deterioration of leather.
  • Scars or natural markings revealed on cleaned leather.
• Internal inspection reports of VANZOO’s cleaning unit will be considered final in all disputes.

4. Claims & Complaints

• Claims for damage, missing, or lost items must be reported within 24 hours of delivery, along with the original bill.
• Claims made after 24 hours will not be entertained.
• All approved claims will be settled at the company’s discretion, limited to the stated liability cap.
• Items marked “cleaned at owner’s risk” are not eligible for compensation.
• For complaints, email care@vanzoo.in or call +91 9091671666.

5. Delivery & Storage Policy

• Standard delivery period: 5–7 business days.
• Customers acknowledge that delays due to unforeseen reasons are not grounds for compensation.
• Storage Charges:
  
  • Items uncollected beyond 15 days of completion incur 30% of total bill per month as storage fee.
  • Items unclaimed beyond 90 days from completion will be considered abandoned and may be disposed of responsibly.
• VANZOO holds no liability for articles disposed of after this period.

6. Payments

• All service rates are exclusive of GST and applicable taxes.
• Payment must be made before or at the time of delivery.
• Late payments are subject to 18% annual interest, calculated from the invoice date.
• Accepted payment modes: Cash, Card, UPI, and other approved digital methods.
• Invoices must be checked upon receipt; billing discrepancies must be reported within 24 hours.

7. Customer Responsibilities

• Customers must check garments for cash, jewellery, keys, papers, or valuables before handing over. VANZOO is not liable for loss of such belongings.
• If garments have been pre-treated with home chemicals, sprays, or other substances, customers must disclose this at pickup.
• Requests for alteration, darning, or repairs are irreversible and non-refundable.
• Correct delivery details must be provided. VANZOO is not liable for misdelivery caused by incorrect addresses or unavailability.
• Customers are required to verify all items upon delivery; post-delivery claims are not accepted.

8. Communication & Consent

• By using VANZOO services, customers consent to receive WhatsApp, SMS, call, or email notifications for order tracking, billing, and promotional purposes.
• Transactional communication cannot be opted out of.
• Promotional communication can be stopped anytime by emailing care@vanzoo.in.

9. Curtain Cleaning Policy

• Curtain cleaning includes Free De-Installation and Re-Installation within the service area.
• VANZOO is not responsible for damages to rods, brackets, or fixtures that are weak or faulty prior to service.
• Scheduling is subject to technician availability and may be adjusted with prior notice.

10. Free Pickup & Delivery Policy

• Free Home Pickup and Delivery apply to orders within the service area as decided by management from time to time.
• Availability depends on logistics routes and operating hours.
• If the customer is unavailable during pickup/delivery, redelivery may be rescheduled at a nominal fee.
• For gated communities, customers must ensure access for VANZOO personnel.

11. Legal & Jurisdiction

• All disputes and legal matters are subject to the exclusive jurisdiction of Gurugram Courts, Haryana, India.
• VANZOO reserves the right to revise terms, pricing, and policies without prior notice.
• VANZOO reserves the right to refuse service at its discretion.
• These Terms & Conditions constitute the entire agreement between the customer and VANZOO.

12. Contact

VANZOO – Premium Organic Dry Clean
Phone: +91 9091671666
Email: care@vanzoo.in
Website: www.vanzoo.in