At VANZOO, we take pride in delivering premium garment & care services. We aim for excellence, but given the nature of cleaning, pressing, repair and care of delicate items, certain limitations apply. This policy outlines how deliveries are handled, how compensation or refunds are processed, and the customer responsibilities during the process.

1. Scope of this Policy

This policy applies to all garments, shoes, accessories, curtains, carpets, leather & suede items, and other articles accepted for cleaning, pressing, alteration, or repair under VANZOO’s services.
Customers are advised to review these terms fully before placing an order.

2. Delivery & Service Timeline

• Free Home Pickup and Delivery are offered within the specified service areas as decided by management from time to time.
• The standard delivery timeframe is 5–7 business days from the pickup date for all service categories.
  If curtains are included, free installation & reinstallation post‑cleaning are part of the service.
• While every effort is made to meet the timeframe, delays may occur due to logistical, technical or environmental factors. No compensation or refund will be provided for delays caused by such reasons.

3. Missed Appointments, Rescheduling & Access

• If you are unavailable at the scheduled pickup or delivery time (including gated communities where access is restricted), a rescheduled service may incur a nominal fee.
• It is the customer’s responsibility to ensure that VANZOO’s personnel have access to the pickup/delivery location.
• For curtain de-installation/removal or re-installation: where rods, brackets or fixtures are weak, faulty or previously damaged, VANZOO is not responsible for any resulting damages.

4. Storage of Completed Articles

• Items not collected within 15 days of completion will incur storage charges equal to 30% of the total bill per month.
• If items remain unclaimed for 90 days or more after completion, they shall be considered abandoned and may be disposed of responsibly. VANZOO holds no liability for any such disposal.

5. Refunds, Compensation & Claims

 Eligibility

• Claims for missing, lost or damaged items must be reported within 24 hours of delivery, accompanied by the original bill.
• Claims made after this window will not be accepted.
• Items marked as “cleaned at owner’s risk” or with owner‑risk special handling (e.g., delicate embellishments) are ineligible for compensation.

 Liability Cap

• VANZOO’s maximum liability (in eligible cases) is limited to five (5) times the service charge for that specific item.
• Curtains, carpets and leather goods are explicitly excluded from compensation under this policy.

Compensation Process

• If a claim is approved, we will make compensation based on the above cap and the service charge.
• Refunds or compensation will be processed to the original payment method (where possible) or via an alternative agreed route.
• Once compensation is accepted, the customer relinquishes further claims on that item.

Exclusions

• VANZOO is not liable for:
  
  • Normal wear & tear, aging, hydrolysis or cracking of materials (e.g., PU soles, natural leather deterioration).
  • Pre‑existing damage, weaknesses, fabric defects or inherent material issues.
  • Color fading, bleeding or shrinkage due to poor‑quality dyes or materials.
  • Stains or marks that are irreversibly set (e.g., rust, ink, oil–oxidised marks).

6. Irreversible Services & Repairs

• Alterations, darning, repair or other corrective services are performed only on the customer’s explicit request and approval.
• Such services are irreversible and non‑refundable.

7. Payment & Refund Conditions

• All service charges exclude GST and applicable taxes and are due before or at delivery.
• Billing discrepancies must be reported within 24 hours of invoice receipt.
• Late payments attract interest at an annual rate of 18%, calculated from invoice date.

8. Customer Responsibilities

• Remove cash, jewellery, keys, papers or valuables before handing over items; VANZOO is not liable for loss of such items.
• Disclose any home‑treatments, chemicals, sprays or non‑standard pre‑cleaning procedures applied to items.
• Provide correct delivery details and ensure availability at delivery time; VANZOO is not liable for misdelivery due to incorrect address or unavailability.
• Inspect all items immediately upon delivery; post‑delivery claims will not be accepted.

9. Modification of Policy

This policy may be updated periodically. The latest version will be published on our website (www.vanzoo.in). Continued use of VANZOO’s services after updates constitutes acceptance of the revised policy.

Contact for Claims or Delivery Issues
Email: care@vanzoo.in  | Phone: +91 90916 71666